E-MASTER IMPLEMENTATION IN THE EFFORTS TO SUPPORT THE PERFORMANCE OF PUBLIC SERVICES IN THE REGIONAL CIVIL SERVICE AGENCY OF EAST JAVA PROVINCE, INDONESIA

Abstract

Purpose of this study is to realize the principles of good governance, improving the quality of staffing services to the community, increasing the satisfaction of staffing services for the community and increasing transparency and accountability of staffing services. In general, with the innovation of public services called E-master this is very good and helps staffing services at the Regional Civil Service Agency of East Java Province, but the obstacle faced is the problem of Human Resources Apparatus that is less competent so that the staffing services are somewhat less than optimal. The type of research used is descriptive qualitative. Data collection techniques were obtained by interviewing techniques directly to several informants, conducting observations where the researcher recorded the information witnessed during the research as a supplement to the research material and with the documentation method looking for personnel data and the organizational structure of the Regional Personnel Board of East Java Province. From the results of this study, it can be concluded that the Human Resources Apparatus is very influential on the performance of staffing services and service quality at the Regional Civil Service Agency of East Java Province.

Keywords

• E-government
• public service
• service
• quality
• performance
• human resources apparatus