Antecedent of Student Satisfaction in the Use of the Virtual Learning Environment during the Covid-19 Pandemic

Abstract

The study aims to analyze which behavioral factors (self-efficacy, pleasure and anxiety) of students are antecedents of satisfaction with the use of the virtual learning environment (VLE) for remote teaching, in an undergraduate course in Business Administration of a federal higher education institution (HEI) in southern Brazil, in times of pandemic. The sample included 89 students, and the study hypotheses were tested via structural equation modeling. The results demonstrate that regardless of the students’ gender or age, self-efficacy and pleasure are positively and significantly associated with satisfaction in using the VLE. In turn, anxiety in the use of technological devices does not show to be significantly associated with satisfaction in using the VLE of students. The findings can provide contributions to the literature on higher education learning in times of the Covid-19 pandemic, to the use of an information and communication technology in business higher education, and to discussion of antecedents of satisfaction in the use of technological resources. The study provides contributions to practice, through insights to teachers, students and others agents involved.

Keywords

• educação superior
• curso de administração
• ambiente virtual de aprendizagem
• satisfação
• pandemia covid-19