Hospitality in Touristic Cities

Abstract

The aim of the present article is to better understand how hospitality relationships are perceived by the host community of a touristic city, based on the belonging and welcoming dimensions. The City of Campos de Jordão (SP, Brazil) was the research object. The impacts of tourism on a locality have long been discussed, with the economic ones being the most commonly analyzed. However, as tourism has become a market, recent studies have also begun to address the social impacts, which are often generated by the adverse effects of this activity. The current research is based on phenomenology, and its methodology follows an integrative design based on qualitative techniques. Qualitative data were collected in 2021 and evidence the support given to tourism, although they also point towards signs of impoverished relationships between the local community and visitors, as well as to the lack of appropriation of public spaces by local residents.

Keywords

• touristic city
• hospitality
• relationships
• host-resident