HOSPITALITY AND HOSTILITY BETWEEN PUBLIC POWER STAKEHOLDERS: PROSPECTS OF APPLICATION IN TOURISM MANAGEMENT

Abstract

This technical note sought discussing the methods and partial results of a research in progress at São Paulo’s costal region. The main goal of the proposed research project was to determine the factors that influences the hospitality and hostility relations between the stakeholders in the travel and tourism sector, identifying the extent to which these factors impacts on the competitiveness of the national tourism destinations. To achieve this objective, it was adopted the conceptual model proposed by Wang and Xiang (2007). The methodological procedures partially executed/planned were: bibliographical research, documentary research, application of semi-structured personal interview with three specialists in the tourism market in São Paulo (selected by convenience) and a questionnaire (survey) with members of the Municipal Tourism Council of the fifteen municipalities classified as “Tourism Resorts” located on São Paulo

Keywords

• Hospitality
• Stakeholders
• Competitiveness
• Tourism.