Telework in the post-pandemic scenario: structural elements driving the implementation of the model

Abstract

The objective of this study was to identify the structural guiding elements for the implementation of a telecommuting model in the post-pandemic scenario. The theoretical framework was based on specialized literature on telecommuting and organizational change, particularly drawing from the design structure proposed in Galbraith's Star Model. The research strategy is a case study type. The data analysis technique used was content analysis of interviews conducted with 24 leaders and employees of the cooperative related to the topic, generating 409 citations, 58 subcategories, and 5 analytical categories, which were systematized with the help of the software Atlas.ti 8.0. After data analysis, it was evident that the main structural (synthetic) elements for the implementation of the work model are consistent with the dimensions of the chosen theoretical framework: strategy, structure, processes and lateral capability, reward system, and people system. However, it was also possible to note that there are specific and significant structural (analytical) elements that need to be considered by organizations that aim to migrate to or implement a telecommuting model, considering the peculiarities of the specific context of the cooperative organization in this study.

Keywords

• mudança organizacional
• teletrabalho
• star model
• cooperativa