The impact of new technologies in the field of tourism services

Abstract

Electronic tourism is part of the electronic commerce and it brings together some of the fastest growing technologies, such as the information technology and communications, the hospitality industry, and the management/marketing/strategic planning industry. The electronic tourism-specific activities involve the existence of tour operators, travel agencies and other entities with interests in the field of virtual tourism by means of a dedicated portal. The phenomenon itself has implications both for the tourism service consumer, and for the entities listed above. Semantic and cognitive technologies based on Artificial Intelligence, Big Data and IoT represent the focus area for the future of e-tourism. Data mining technologies made available through cloud computing services are an absolutely necessary feature for the business area nowadays, and implicitly for the tourism service filed.