Perner’s Contacts (Dec 2009)
INTERLABORATORY COMPARISON OF ACCREDITED LABORATORIES IN TERMS OF BENCHMARKING IN SLOVAKIA
Abstract
Benchmarking is not a standardized method and therefore, in practice we come across its various definitions. The following are 2 probably the most respected definitions. The first comes from the American Productivity and Quality Centre (APQC) [9] which currently represents the world leading benchmarking institution and provides benchmarking projects long-term [14]. According to the APQC benchmarking is the process of identifying, learning and adapting outstanding practices and processes from any organization, anywhere in the world, to help an organization improve its performance [1].
