Percepția pacienților privind unele aspecte ale sistemului administrativ al spitalelor

Abstract

The evaluation of patients’ satisfaction towards administrative aspects of hospital care is an everyday practice in western Europe. The reform of the health care system will encompass, without a doubt, routine evaluations as functional means to adjust and adapt the administrative system to the needs of its users. This study reflects the discriminative lack of satisfaction of the health system users regarding the hotel part of the hospital care and enhances the necessity of implementing a functional periodical feedback measure as part of the administrative procedures.