Discussion on the policy change and development of after-school services in basic education in the information age

Abstract

In terms of students’ actual needs and students’ diversified development needs, it is difficult for the after-school service work at the present stage to fully meet students’ actual needs. This paper applies the PMC index to the analysis of after-school service policy, quantifies the text of basic education after-school service policy, divides different after-school service policies into different grades according to their PMC indexes, and presents the PMC indexes of after-school service policy in the form of pictures. With the help of the weight value of each dimension of after-school service quality of the expert consultation method, the SERVQUAL model was used to calculate the overall perception of students on the quality of basic education after-school service and to analyze the current level of basic education after-school service quality. Strategies for optimization are suggested based on the current index and quality of after-school service policies. The results show that the PMC score of the after-school service policy in Province S in 2022 is 8.91, which is at the merit level, but the shortcoming is that the policy timeliness lacks a short-term policy goal within one year, and the mean value of students’ overall perception of the quality of after-school services in schools is 4.33, and the mean value of overall expectation is 4.401, and the overall service quality gap is −0.07. The overall service quality SQ = −0.07 < 0 Students’ perceived quality of after-school services was low. The quality of after-school services in basic education should be enhanced by enhancing its short-term objectives in the future development of the policy on after-school services.

Keywords

• pmc index
• servqual model
• weight calculation
• after-school service policy
• 94a08