Applying the Burke–Litwin model as a diagnostic framework for assessing organisational effectiveness

Abstract

This exploratory study investigated the utility of the Burke–Litwin model as a diagnostic framework for assessing the factors affecting organisational effectiveness. The research setting consisted of an international company, with a population comprising representatives of more than 17 different nationalities. The purposive sampling method was used to involve employee participants (N = 147) in focus groups and executive managers (N = 11) in semi- structured probing interviews. The factors identified related to both the transformational and transactional dimensions of the Burke–Litwin model. The f ndings add to the existing literature on factors causing organisational effectiveness and ineffectiveness in cross-cultural organisational contexts.

Keywords

• Burke–Litwin model of organisational performance and change
• organisational diagnosis
• organisational effectiveness
• transactional factors
• transformational factors