Seis Sigma: Fatores Críticos de Sucesso para sua Implantação

Abstract

This article describes an investigation of critical success factors to implement Six Sigma in organizations operating in the Brazilian market place. Besides that, a secondary objective was to investigate the relationship between aspects like success perception among those companies which implemented Six Sigma, company size, company nationality, time of Six Sigma of implementation, continuous training, communication level between professionals, full-time and part-time Black Belts, project completion, project duration and project savings. Data were collected through an Internet questionnaire, distributed by email and sent to discussion groups involving Six Sigma professionals. Questionnaire development included a literature review and interviews with experienced Six Sigma professionals. The results indicated eight critical success factors for Six Sigma implementation: (a) Leadership, (b) Projects, (c) Training, (d) Communication and Review, (e) Managerial Process, (f) Black Belts Profile, (g) Project Teams and (h) Previous Quality Initiatives.

Keywords

• six sigma
• critical success factors
• organizational performance
• operational efficiency.