Trauma patient’s perception on the assistance offered during hospitalization

Abstract

Aim: to identify the trauma patient’s perception about the offered assistance. Method: descriptive research, which data were collected from August to October, 2015, through semi-structured interviews with eight patients. The collected data were analyzed through thematic content analysis, from which three categories emerged: experience with the lesion, perception on hospitalization and assistance received by the health staff. Results: positive perception and demonstration of surprise regarding the trauma treatment process during hospitalization were identified. Besides, patients showed themselves satisfied regarding multiprofessional staff assistance, mainly referring to efficient communication and to the offered care. Final considerations: patient’s satisfaction is related to human and material resources available in the trauma unit, that is the reason why it is necessary to offer, in addition to quality of care, an adequate infrastructure to welcome the patient and his/her companion.

Keywords

• traumatologia
• percepção
• cuidados de enfermagem
• hospitalização