Evaluation of a Smart Audio System Based on the ViP Principle and the Analytic Hierarchy Process Human–Computer Interaction Design

Abstract

The current limitations of user–product interaction with smart speakers have spurred the proposal of a model to circumvent these challenges. We used the ViP design principle to redefine the user’s approach to interacting with the product. Throughout the deconstruction and design stages, we explored the structure and function of the conventional product across three layers: the product layer, interaction layer, and context layer using three models. We used the hierarchical analysis method to effectively quantify the design factors affecting user experience and identify the key design factors. This approach enabled us to contextualize the smart audio system, explore the interaction dynamics between the product and the user, and provide valuable insights on designing new products. A questionnaire method was used to survey 67 users, and a reliability test was conducted to ensure the validity of the questionnaire v (Cronbach’s coefficient α = 0.868). A pairwise comparison of factors was conducted on a 1–9 scale, with weights determined through the analytic hierarchy process (AHP). The combination of the ViP design principle and hierarchical analysis presents a novel and objective paradigm to guide designers to customize product characteristics (design attributes) to enhance user human–computer interaction experience. We validated the feasibility of the innovative design approach using the smart speaker model, offering insights for research on designing similar products.

Keywords

• product design
• smart speaker
• ViP product design principles
• hierarchical analysis method
• user experience