Characteristics of the Management System of Enterprises in the Tourism Sphere

Abstract

The formation of market relations cannot be imagined without an appropriate environment – market infrastructure, which should ensure the interaction of economic entities in the markets of goods, money, and labor. Tourism is an important branch of the national economy in view of the scale of its activities and the number of people employed in the economy. Organizational, technical, economic and financial issues that should be addressed on a daily basis, as tourism activities are directly related to customer satisfaction, are key factors in this sector. Tourism management with the use of an integrated approach is a complex process that is implemented using various methods. The Department of Tourism Service examines all key aspects of tourism business management, explores different methods and rules based on common management theories, adapting them to tourism activities. General methods of tourism management, production management, innovation management, personnel management and financial management related to the activities of the tourism business are also used. Management in tourism has a number of characteristic features due to the specific properties of services provided by touristic organizations. As an integrated type of activity, tourism includes the activities of subjects of different levels and can be directed towards achieving different results. The issues of organizing effective interaction between participants should be the focus of attention of all subjects of tourism activities interested in coordinating their actions and in the implementation of joint programs for the development of the industry.

Keywords

• tourism
• management
• tourism sphere