Examination of organizational citizenship behavior influence on employee performance attainment: an empirical investigation

Abstract

This study examines the influence of Organizational Citizenship Behavior (OCB) on employee performance at the Commercial Bank of Ethiopia, Woldia District. Addressing gaps in previous research, particularly in the Ethiopian banking context, this study explores how various OCB dimensions affect employee performance. Previous studies have often failed to fully capture the range of OCBs that may affect performance, especially within the banking sector. To bridge this gap, the study employed a descriptive causal research design and a quantitative approach, using 228 employees as sample respondents. Stratified sampling was first applied to categorize employees based on their job positions, followed by simple random sampling to select respondents. Data analysis involved correlation and multiple linear regression techniques. The findings revealed that helping behavior, sportsmanship, civic virtue, organizational loyalty, and individual initiative positively and significantly influence employee performance. Based on these results, the study recommends that the bank fosters a culture of collaboration, encourages individual initiative, and recognizes and rewards exemplary citizenship behaviors. These actions would promote a positive work environment, enhancing employee performance and the bank’s overall success. Theoretical implications extend existing knowledge on OCB, while practical implications offer actionable insights for improving organizational culture and employee performance.

Keywords

• Commercial Banks of Ethiopia
• employee performance
• multiple linear regressions
• organizational behavior
• organizational citizenship behavior
• Business Management