HOSPITAL HOTELLING – A NEW CONCEPT IN PROVIDING ACCOMMODATION FOR THE CLIENT

Abstract

Hotelling activity is part of the curative or rehabilitative action for the patients. So important is it that formal services of this nature have become part of the organization chart in the public and private sectors. The challenge for the managers is to break the paradigm of good attendance to the patient, within the structure available in the hospital, for the competitive advantage of offering support services and specific services which promote comfort, safety and embracement during the inpatient treatment. This article’s objective is to report the experience of the Hospital Hotel Service of a public children’s hospital passing through this transition period. It describes how the Service is structured hierarchically, and the manager’s characteristics in the managerial dimensions of supervision, support and education. It is concluded that the Service is increasingly valued, adapting to the premises of classical hotelling, sensitizing the health teams to its aims, and meeting the needs of an increasingly-demanding clientele.

Keywords

• Hospital services
• Humanization of care
• Health personnel