The Effect of Nomophobia on Cyberloafing Among Employees in Tourism Enterprises

Abstract

Due to the dynamic nature of tourism, it is essential to follow and adopt the developing technology both to meet the changing demand structure and to facilitate the internal operation of the business. However, while technology has a positive effect on organizations in terms of travel, tourist flow and management, the employees’ internet access for non-work purposes during work time causes the development of cyberloafing and nomophobia behavior. Since information and communication technologies are used in every field of the tourism sector, it is thought that it will be important to examine the relationship between cyberloafing and nomophobia, specifically on the employees in the tourism sector. The main aim of this study was to investigate the relationship between nomophobia and cyberloafing among hotel employees. The research was conducted with a total of 300 employees in accommodation sector in Antalya, Turkey. According to the results of the study, it can be said that the nomophobic and cyberloafing levels of the hotel employees are moderate. The results revealed that nomophobia explained 34.2% of the variance in cyberloafing. The managerial implications are discussed based on the study results, and directions for future research are provided.

Keywords

• Tourism businesses
• technology
• smartphone addiction
• cyberloafing
• nomophobia