Monitoring as an information management task in hospitals

Abstract

The increasing complexity of information systems requires a systematic monitoring of the information system’s architecture, components, and operation within the strategic, tactical, and operational information management. While there exists a broad methodical assistance for information system’s planning and directing, the monitoring aspect suffers from lacking awareness of the problem on the part of the information manager and missing knowledge about appropriate methods. The paper emphasizes the need for systematic monitoring and gives an overview of the most important methods and tools to support systematic monitoring of the HIS and its components. The overview is presented according to the levels of information management. Basis were best practice approaches like ITIL and COBIT, economic science’s approaches like the Balanced Scorecard as well as appropriate information management’s literature.

Keywords

• information management
• monitoring
• evaluation
• hospital information systems
• IT service management