Knowledge management and its contribution to competitiveness in organizations: systematic review of literature

Abstract

The global dynamics of markets has generated specific needs for organizations to be sustainable over time, since turbulence and change are permanent. This scenario has made possible to identify that not only technological update becomes a challenge for the organizational strategy, but the value knowledge has is insurmountable and its direction and control are and will be a priority in all the organizations of all the productive and services sectors, especially in SMEs, who contribute significantly to the global economy. For this reason, this systematic review of literature, of the last 10 years, aims to determine the incursion of knowledge management as a competitive advantage that ensures organizational subsistence in a changing internal and external environment. It identifies the importance and reception the SMEs have had and in specific sectors of the economy, such as: oil, education (higher education), solidarity (third sector), manufacturing and banking, from which, it was possible to determine the dimensions in which knowledge management is emphasized

Keywords

• gestión del conocimiento
• competitividad
• pymes
• innovación
• capital intelectual