Making health insurance responsive to citizens: the management of members’ complaints by mutual health organisations in Kinshasa, Democratic Republic of Congo

• Bart Criel,
• Nasreen S Jessani,
• Dosithee Ngo Bebe,
• Fulbert Nappa Kwilu,
• Arlette Mavila,
• Eric Musalu Mafuta,
• José Mobhe Mangalu

Affiliations

Bart Criel

Department of Public Health, Institute of Tropical Medicine, Antwerp, Belgium

Nasreen S Jessani

Centre for Evidence-based Health Care, Faculty of Medicine and Health Sciences, Stellenbosch University, Cape Town, South Africa

Dosithee Ngo Bebe

School of Public Health, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)

Fulbert Nappa Kwilu

School of Public Health, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)

Arlette Mavila

School of Public Health, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)

Eric Musalu Mafuta

School of Public Health, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)

José Mobhe Mangalu

Department of Population Sciences and Development, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)