PATIENTS’S SATISFACTION REGARDING PHYSIOTHERAPY SERVICES IN URBAN AREAS OF PAKISTAN

Abstract

Aim and objective: The objective of this study was to evaluate patient’s satisfaction about physiotherapy services in urban areas of Pakistan. Materials & Methods: A cross sectional survey study was conducted on 278 patients receiving physiotherapy services at different tertiary care hospitals in urban areas of Pakistan. Simple random sampling technique was used to collect data. The participants were assessed using semi-structured questionnaire. Reliability of questionnaire was also assessed with cronbach’s alpha value (0.9). Data was presented through frequency and percentages of patients responses. Data analysis was done using SPSS. Results: The results of the study showed that out of 278 patients 237 (85.25%) were overall satisfied with the physiotherapy services. Conclusion: This cross sectional survey showed that most of the patients are satisfied with physiotherapy services provided to them at different hospitals in urban areas of Pakistan. The study results concluded that ambiance, duration of treatment session, effectiveness of the treatment and instructions regarding home program were the important factors that affect satisfaction of the patients with physiotherapy services. Keywords: Physiotherapy, satisfaction, physiotherapy services, physiotherapy modalities