Effective Conflict Resolution and Negotiation Skills Scale

Abstract

This study aims to develop an original effective conflict resolution and negotiation skills scale which is culturally appropriate for use in Turkish context. The study employed three different phases of inquiry. First interviews were made with 134 working adults (70 male and 64 female) from different work settings to collect real life conflict experiences and to create items. To examine the validity and reliability of the items in the scale, the researchers analysed the results from 159 students (123 female and 36 male). Lastly, 115 employees from a company which produces white appliances, 98 male and 17 female adults participated in the research to test the scale among working adults. Trait Emotional Intelligence Questionnaire (TEIQ-SF) was used to test the convergent validity of the scale. At the end, the research findings showed that Effective Conflict Resolution and Negotiation Skills Scale has 40 items with 7 sub dimensions namely, “negotiator’s style” “rationality and common sense” “sensitivity for opponents” “goal orientation” “planning” “effective communication” “expressing oneself decidedly”. The results show that Effective Conflict Resolution and Negotiation Skills Scale, is a valid and reliable original scale that has its roots in Turkish culture.

Keywords

• negotiation
• conflict resolution
• scale development
• müzakere
• çatışma çözüm
• ölçek geliştirme