The impact of creativity and digital leadership on decision-making quality: Implications for public service performance

Abstract

This study investigates the relationships between creativity, digital leadership, decision-making quality, and public service performance in Sidoarjo Regency. The primary objective is to examine how creativity and digital leadership influence decision-making quality and, subsequently, public service performance. A quantitative approach utilizing a cross-sectional study design was employed. Data were collected from 200 employees of public service institutions in Sidoarjo Regency using Google Forms and direct interviews. The main variables were assessed using Likert scales, measuring creativity, digital leadership, decision-making quality, and public service performance. The analysis involved descriptive and inferential statistics, including regression analysis and mediation analysis. The findings reveal significant positive relationships between creativity, digital leadership, decision-making quality, and public service performance. Creativity and digital leadership were found to positively impact decision-making quality, which in turn influenced public service performance. The implications suggest that fostering a culture of creativity and digital leadership is crucial for enhancing decision-making quality and, consequently, improving public service performance. Public service managers should invest in initiatives to develop creativity and digital leadership skills among employees and prioritize transparent decision-making processes. Furthermore, the study highlights the need for continuous monitoring and evaluation to ensure sustained improvements in public service delivery. The novelty lies in examining the interplay between creativity, digital leadership, decision-making quality, and public service performance within the context of Sidoarjo Regency, providing valuable insights for public service management in the region.