First steps in the implementation of a quality management sys-tem in the medical university

Abstract

Background: a quality management system provides the organizational structure, the processes, procedures and tools to implement the necessary activities to achieve the objectives and quality requirements. Objective: to describe the tasks undertaken for implementing a quality management system for laboratories at the Immunology and Biological Products Center of the Camagüey Univer-sity of Medical Sciences. Methods: a research in health systems and services was carried out in the three teaching labora-tories of Basic Biomedical Sciences and the clinical determinations laboratory at the Immunology and Biological Products Center of the Camagüey University of Medical Sci-ences, from April 2016 to December 2018. Results: the tasks were: training of the whole personnel in quality management issues, diagnosis of the situation of the laboratories in relation to quality, elaboration of the time table by stages, the policy, the objectives of quality and the strategic projection of the center; all the activities carried out in the laboratories were organized in the general diagram of processes; indicators to measure effectiveness and efficiency were designed; and the documentation of the whole system is in process. Conclusions: work is being done in the process of implementing a quality management system in the teaching laboratories of the basic biomedical sciences and in the clinical determinations laboratory of the Immunology and Biological Products Center of the Medical Sciences University of Camagüey, the initial tasks have been fulfilled and presently the elaboration of all the system's documentation is in progress. DeCS: ISO 9000; QUALITY MANAGEMENT; TECHNOLOGY ASSESSMENT, BIOMEDICAL; QUALITY CONTROL; LABORATORIES/standards.