UX Audit: A Comprehensive Review of Methodologies and Best Practices for Evaluating User Experiences

Abstract

User experience (UX) is crucial to modern-day digital products and services. A UX audit evaluates the UX of an application, website, or digital product by analyzing user data, conducting heuristic evaluations, and identifying areas for improvement. This review paper aims to outline UX audits, including their benefits, key components, and steps involved in the process. The research also discusses the importance of using empirical data in UX audits and how to measure the success of a UX audit. Additionally, the paper highlights UX auditors’ challenges and provides recommendations for overcoming them.

Keywords

• ux audit
• user experience
• digital products
• heuristic evaluations
• empirical data