Use and usability of GP online services: a mixed-methods sequential study, before and during the COVID-19 pandemic, based on qualitative interviews, analysis of routine eConsult usage and feedback data, and assessment of GP websites in Devon and Cornwall, England

• Ray B Jones,
• Rebecca Baines,
• John Tredinnick-Rowe,
• Inocencio Daniel Cortes Maramba,
• Arunangsu Chatterjee

Affiliations

Ray B Jones

Faculty of Health, University of Plymouth, Plymouth, UK

Rebecca Baines

1Exeter Hospiscare, Exeter, UK

John Tredinnick-Rowe

Centre for Health Technology, University of Plymouth, Plymouth, UK

Inocencio Daniel Cortes Maramba

Centre for Health Technology, University of Plymouth, Plymouth, UK

Arunangsu Chatterjee

Centre for Health Technology, University of Plymouth, Plymouth, UK