Psychological Features of the Professional Communicative Activity of the Pharmaceutical Worker

Abstract

The research paper presents the results of the analysis of scientific sources on theoretical, methodological and applied aspects of the range of problems. The essence and specifics of professional communicative activities of pharmacists are determined, their professional communicative qualities and abilities, as well as psychological characteristics of a person, which form the communicative competence of the pharmacist are described. Theoretical and experimental approaches to the determination of the problem have been clarified. It is emphasized that the communicative competence of a pharmacist is a professionally significant quality, since his professional activities involves communication: with patients, their relatives, doctors. It is noted that the professional communicative qualities of pharmacists constitute a psychological portrait of future pharmacists. The content and structure of communicative competence is determined. It is noted that the components of professional communicative competence of future pharmacists are the motivational, cognitive and professional communicative components that play the role of criteria for its development. The basic conditions for the formation of the communicative competence of the future pharmaceutical worker are determined. It is stated that among professionally significant psychological characteristics of the personality of a pharmaceutical worker, we can single out the ability to communicate, establish and develop relationships with other people, emotional stability, balance in the absence of impulsivity, excessive emotional expressiveness, the ability to «read» non-verbal language and use it in professional activities, communicative tolerance, sensitivity to deviation (neglect). The parameters of paralinguistic communication that are professionally important for a pharmaceutical worker and the peculiarities of using the means of non-verbal communication in their professional activities are outlined in the research paper

Keywords

• communication
• communicative activities of future pharmacists
• competence
• professional competence
• professional communicative competence of pharmacists
• communicative tolerance
• affiliation
• non-verbal language of communication