Automated Classification of Evidence of Respect in the Communication through Twitter

Abstract

Volcanoes of hate and disrespect erupt in societies often not without fatal consequences. To address this negative phenomenon scientists struggled to understand and analyze its roots and language expressions described as hate speech. As a result, it is now possible to automatically detect and counter hate speech in textual data spreading rapidly, for example, in social media. However, recently another approach to tackling the roots of disrespect was proposed, it is based on the concept of promoting positive behavior instead of only penalizing hate and disrespect. In our study, we followed this approach and discovered that it is hard to find any textual data sets or studies discussing automatic detection regarding respectful behaviors and their textual expressions. Therefore, we decided to contribute probably one of the first human-annotated data sets which allows for supervised training of text analysis methods for automatic detection of respectful messages. By choosing a data set of tweets which already possessed sentiment annotations we were also able to discuss the correlation of sentiment and respect. Finally, we provide a comparison of recent machine and deep learning text analysis methods and their performance which allowed us to demonstrate that automatic detection of respectful messages in social media is feasible.

Keywords

• respect
• natural language processing
• sentiment analysis
• disrespect
• twitter
• machine learning