An Investigation of the Effect of Organizational Civic Behavior on Knowledge Sharing among Female Staffs of Mazandaran's Ministry of Education

Abstract

Purpose: The purpose of the present research is to assess the causative effects of Organizational civic Behavior (OCB) on knowledge sharing among female staffs of Mazandarn's ministry of education. Methodology: The methodology of this research is descriptive-survey, and is based on structural equation modeling, along with the questionnaires used to gather the required information. Reliability of the questionnaire was tested using Cronbach’s alpha and its validity was confirmed by specialists in the fields of human resources management, organizational behavior and knowledge management. In addition, based on results, the path of the relationships between the variables was confirmed and the research results were analyzed by Structural Equation Modeling (SEM). Findings: The results indicate that the OCB is a significant predictor of knowledge sharing in staffs (Tvalue=2.81; β=0.46). On the other hand, all dimensions of OCB have a causative effect on the knowledge sharing (Tvalue≥1.96). Conclusion: On the basis of the present results, it should be pointed out that one of the reasons of the success of large organizations in the field of knowledge is the fact that they have a staff who behave themselves very well towards the clientele, in other words their staff show OCB in the proper sense of the word.

Keywords

• organizational civic behavior
• knowledge sharing
• knowledge management
• female staffs