Emotions Management within Organizations

Abstract

Emotions management in organizations is meant to habilitate the employees inadministrating the emotional resources aiming at the correct adaptation to theorganizational environment and the necessities in the work activity. The studyof emotions in organizations has the purpose to know and optimize theemployees’ emotional condition. The efficient leaders are interested inadministrating the emotions, being aware of and capable to revaluate thefactors which positively activate the employees emotional life. Emotionsmanagement is accomplished at two more important levels: personal level orsubjective (represented by the person’s self-control capacity, the emotionalintelligence, the ability to administrate the positive and negative emotions) andan interpersonal or social level, centered upon settling the emotional changesbetween employees and leaders, between employees and clients. From theirsettling into the practice point of view, the increase in the work performanceand the benefits brought to the organizational environment, the concepts bywhich emotions management is accomplished/operate (positive emotions andnegative emotions, emotional intelligence, emotional self-control, emotionallabour etc.), this issue presents greater interest both for theorists and for thereal doers/practitioners.

Keywords

• emotions management
• emotional labour
• emotional contagion
• emotional intelligence
• organizational group