Engineering Management in Production and Services (Dec 2023)

Hierarchical Risk Communication Management Framework for Construction Projects

  • Mansour Mohammad A.,
  • Beithou Nabil,
  • Alsqour Moh’d,
  • Tarawneh Sultan A.,
  • Rababa’a Khalid Al,
  • AlSaqoor Sameh,
  • Chodakowska Ewa

DOI
https://doi.org/10.2478/emj-2023-0031
Journal volume & issue
Vol. 15, no. 4
pp. 104 – 115

Abstract

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Risk, as an effect of uncertainty, is associated with every human activity. Like any other industry, construction companies are eager to reduce the uncertainty of reluctant events. A well-planned risk communication system could contribute to the success of a construction project. A proper announcement protocol could be a mitigating lever for identified or unidentified risks during planning and monitoring processes. This research aims to present a risk communication management system (RCMS) for construction companies involved in large projects. The proposed model includes a step-by-step communication procedure considering the authority level within the organisational hierarchical structure. The model aims to remove the ambiguity of risk communications during the construction process under uncertain conditions. It leaves no or little room for the emergence of unplanned risks. The proposed communication structure has been implemented in GRC cladding construction projects, and the risk communication time and response have been significantly improved.

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