A Review of the Customer Experience at Public Charging Stations and its Effects on Electric Vehicle Purchase and Use

Abstract

The electric vehicle (EV) market in the U.S. has grown rapidly. However, poor public charging reliability could challenge achieving widespread adoption. We reviewed peer-reviewed articles and market research reports to understand how the public charging experience affects the willingness to purchase EVs among first-time buyers and current owners. Ample literature identifies the measures of the public charging experiences, characterizes the current public charging experience, and identifies the effect of infrastructure availability on EV purchase decisions. However, there is no causal evidence linking the customer experience at public chargers to purchase decisions or intentions for current EV owners or prospective buyers.