Effect of employees' abilities on successful ICT Application and Sustainable Development Goals: a descriptive study in hospitality organizations in Iraq.

Abstract

The aim of this study is to evaluate the implementation of ICT applications in public service organizations, which is responsible for the implementation of public policy. The study examined the success of ICT in achieving its goals by meeting the main needs of the community members which is the first requirement in the success of sustainable development plans before determine the capabilities of ICT. The main pillar of success in the implementation of ICT systems is the key to improving the efficiency of the organization's performance. This is a reflection of the effectiveness and quality of the services provided to its beneficiaries. The study concluded that the current level of capabilities of individuals working in public organizations is not commensurate with the requirements of successful application of ICT systems in accordance with the requirements of implementing sustainable development plans. A number of recommendations were made that will help the administrations of these organizations and also hospitality enterprises, to develop the capabilities of their employees and make them commensurate with the requirements of the application of ICT systems in addition to the different levels of spending allocated to the development programs of the workers.

Keywords

• ICT systems
• public service organizations
• staff capabilities
• sustainable development