Disaster Hashtags in Social Media

Abstract

Social media is a rich data source for analyzing the social impact of hazard processes and human behavior in disaster situations; it is used by rescue agencies for coordination and by local governments for the distribution of official information. In this paper, we propose a method for data mining in Twitter to retrieve messages related to an event. We describe an automated process for the collection of hashtags highly related to the event and specific only to it. We compare our method with existing keyword-based methods and prove that hashtags are good markers for the separation of similar, simultaneous incidents; therefore, the retrieved messages have higher relevancy. The method uses disaster databases to find the location of an event and to estimate the impact area. The proposed method can also be adapted to retrieve messages about other types of events with a known location, such as riots, festivals and exhibitions.

Keywords

• twitter
• hashtags
• information retrieval
• disasters