The effects of an intervention program on psychosocial factors and consequences during the COVID‐19 pandemic in a Chilean technology services company: A quasiexperimental study

Abstract

Abstract Background and Aims During the COVID‐19 pandemic, mental health became a relevant factor in people's performance within organizations. The aim of this study was to analyze the effects of an organizational intervention program on the psychosocial factors of demands, resources, and the consequences of psychosocial risks in a technology services company during the COVID‐19 pandemic. Methods A quasiexperimental study was carried out with 105 employees who took part in an 8‐week intervention program divided into two large stages. Pre‐ and postmeasurements were collected using the UNIPSICO Questionnaire, considering its factors of demands, resources, and consequences of psychosocial risks. The Spanish Burnout Inventory (SBI) was also included. Results The results showed significant improvements in the perception of the following psychosocial demand factors: Role conflict (p < 0.001), Role ambiguity, workload, interpersonal conflicts (p < 0.05). In the resource factors: autonomy, work social support, feedback (p < 0.001) Resources at work, transformational leadership, and self‐efficacy (p < 0.05). In addition, all the consequences of psychosocial risks have improvements: Indolence, emotional exhaustion, and job satisfaction (p < 0.001), Burnout syndrome, enthusiasm toward the job, and psychosomatic problems (p < 0.05), except the Guilt dimension of the SBI. Conclusion We can conclude that the program was effective and that the study limitations should be improved in future studies.

Keywords

• Burnout
• COVID-19
• psychosocial factors