Digitization of Health Services at Kakaskasen Health Center, North Tomohon District, Tomohon City

Abstract

This study aims to describe the digitization of health services at the Kakaskasen Health Center, North Tomohon District, Tomohon City. This study uses a descriptive qualitative approach, the number of informants is 5 people with data collection techniques namely observation, interviews, and documentation, with data analysis techniques through data reduction, data presentation, and conclusion. The results showed that the Digitization of Health Services at the Kakaskasen Health Center had not yet run well because it was found that according to the research data, the community did not fully understand the online queuing procedure, how to access it, the completion time was often delayed by up to one hour and the online queue only accelerated the taking of queue numbers but for the time of service there are still frequent delays, service products are not as expected with those that have been set, facilities and facilities are not 100% complete and officers are not good or friendly to the community.

Keywords

• digitalization
• service
• kakaskasen health center