Human–AI Collaboration for Remote Sighted Assistance: Perspectives from the LLM Era

Abstract

Remote sighted assistance (RSA) has emerged as a conversational technology aiding people with visual impairments (VI) through real-time video chat communication with sighted agents. We conducted a literature review and interviewed 12 RSA users to understand the technical and navigational challenges faced by both agents and users. The technical challenges were categorized into four groups: agents’ difficulties in orienting and localizing users, acquiring and interpreting users’ surroundings and obstacles, delivering information specific to user situations, and coping with poor network connections. We also presented 15 real-world navigational challenges, including 8 outdoor and 7 indoor scenarios. Given the spatial and visual nature of these challenges, we identified relevant computer vision problems that could potentially provide solutions. We then formulated 10 emerging problems that neither human agents nor computer vision can fully address alone. For each emerging problem, we discussed solutions grounded in human–AI collaboration. Additionally, with the advent of large language models (LLMs), we outlined how RSA can integrate with LLMs within a human–AI collaborative framework, envisioning the future of visual prosthetics.

Keywords

• people with visual impairments
• remote sighted assistance
• conversational assistance
• computer vision
• artificial intelligence
• human–AI collaboration