Study of mental workload in public administration managers

Abstract

The present research is carried out in the Municipal Administration with the objective of studying the behavior of the mental workload in the work places. The procedure used consists of three stages: preparation, experiments and results. The indicators selected for the study are: Simple Reaction Time, Complex Reaction Time, Discrimination Threshold, Depth Perception and Yoshitake Test are selected. SPSS software is used or the statistical analysis of the data, EndNote as a bibliographic manager and VOSviewer for its graphical representation. An Ishikawa Diagram is used to determine the causes that provoke mental fatigue during the working day in the individuals studied. As a result, out of the 12 workers studied, 6 presented extreme risk, 5 a worrying level and 1 a moderate level of mental workload. A proposal of measures to prevent and reduce the effect of mental workload is elaborated.

Keywords

• mental workload
• cognitive demands
• psychophysiological indicators
• psychological indicators
• Cognitive capacity