Effective factors of multilevel performance management based on a balanced scorecard (Case Study: Applied Higher Education Institution of Applied Water and Power)

Abstract

Measurement and measurement is vital for any organization. The management and performance appraisal system as one of the management processes play a key role in realizing the goals and missions of the organization. The purpose of this research is to identify the effective factors of multilevel performance management of the Applied Higher Education Institution of Applied Water and Power industry which are based on a balanced scorecard. The present research is applicable to the purpose. Type of research is developmental-applied and it is done by exploratory blend method. The information gathering tool is library and documentary studies. The statistical population of the research includes experts in various fields of the institute who have at least 5 years of management experience and the have a senior master’s degree. By using a targeted and judgmental sampling method, an interview was conducted with experts from the statistical community, After 15 interviews with experts on the subject of research, theoretical saturation was obtained.The results of the interview were analyzed by the three-step coding method. Finally, at the end of this research the effective factors on performance management were identified and presented at three levels: individual, group, and organizational levels in the form of four dimensions of the balanced scorecard.

Keywords

• performance evaluation
• performance management
• balance score card
• power and water industry institute