دور إدارة الجودة في رفع القدرة التنافسية للمؤسسة دراسة حالة مؤسسة سونلغاز بسعيدة

Abstract

This study aims to focus on the importance of quality control, in the development of the competitive particularity in the company because both have an effective role in the improvement of the reputation of the company in the market they also help the company to gain the trust of the customer and the consumer, moreover, the increase of a dominance in the market and an ability to satisfy all the tastes of the customers and consumers, it can also give the company a chance to export and enter international markets which requires certification to meet global standards ISO 9000.

Keywords

• quality management
• iso 9000
• customer satisfaction
• competitiveness
• enterprise