Linguistic Difference of Human-Human and Human-Chatbot Dialogues about COVID-19 in the Russian Language

Abstract

This work describes the quantitative analysis of the linguistic difference in human-human and human-chatbot dialogues. The research is based on conducting a set of experiments where respondents communicate with a human or a chatbot in the domain of COVID-19 questions. In the case of the human-human dialogues, the approach of the inverted "Wizard of Oz" experimental setting is used. During the experiments, 35 humanhuman and 68 human-chatbot dialogues in Russian language were performed. The dialogues were collected.

Keywords

• quantitative text analysis
• human-chatbot interaction
• human-computer interaction
• chatbot interaction design
• language features
• wizard of oz
• covid-19