Designing the Human Resource Development Model for Isfahan Tourism Industry on the Basis of Knowledge Management Process

Abstract

The purpose of this study is to design a model for human resource development in the tourism industry of Isfahan province based on the knowledge management process. The statistical population consists of experts in the tourism industry of Isfahan province selected by the purposeful criterion-based method, who were surveyed through a questionnaire. The data were analyzed through interpretive structural modeling and importance-performance matrix. The designed model includes 9 indicators which, according to the knowledge management process, are classified in 4 dimensions including knowledge creation, knowledge retention, knowledge transfer and distribution, and application of knowledge, and were placed in 5 levels and their relationships were identified. The results showed that at the lowest level, the indicators of "designing the model of occupational competencies of tourism industry" and "designing human resource information system" impose the greatest impact on other indicators. In fact, they are the most important indicators of human resource development of tourism industry in Isfahan province. The indicator of “defining and presentation of excellence awards for human resource management of tourism industry" occupied the highest level with the most dependence. Furthermore, the results of the importance-performance matrix of human resource development indicators showed that all 9 identified indicators were in the area of focus or weakness, which indicates that more attention should be paid.

Keywords

• tourism industry
• knowledge management