SOCIO DEMOGRAPHIC VARIABLES’ IMPACT ON HOSPITALIZED PATIENT SATISFACTION IN ALBANIA

Abstract

Patient satisfaction is one of the several ways to evaluate quality of health service, composing an effective indicator to measure the success of hospitals. In this context determining main factors that contributes in patient satisfaction is crucial to improve quality in healthcare delivery. Respective literature suggest that socio-demographic factors serve as main drivers for patient satisfaction, therefore through this article based on the ground survey methodology it is measure the existing linkages between gender, age, level of education and incomes and patient satisfaction in Albania.

Keywords

• patient satisfaction
• age
• gender
• education
• incomes