Emergency Remote Support at the Self-Access Learning Center: Successes and Limitations

Abstract

The COVID-19 pandemic of 2020 has influenced many aspects of tertiary educational institutions in Japan. Many Self-Access Learning Centers (SALCs) at universities are also required to change their operation and support systems. This paper introduces how the SALC at Ritsumeikan Asia Pacific University (APU) has supported students during the COVID-19 pandemic and discusses successful points and limitations of the online support system, which is characterized as emergency remote support (ERS). The research analyzes survey and interview data collected from five Japanese peer advisors (PAs) who work at the SALC. We find that ERS at the SALC can sufficiently provide students with individual support in learning and practicing languages as well as some psychological support via a videoconferencing tool. However, we also identify that ERS cannot create an environment for socialization and social learning compared to the usual SALC in which students gather and socialize with others freely while developing their language and communication abilities.

Keywords

• self-access learning center
• the covid-19 pandemic of 2020
• emergency remote support
• online
• social learning environment