Factors and Predictors of International Student’s Satisfaction in Turkey

Abstract

Satisfaction of student has been viewed as a vital factor regarding quality of learning approach and a key factor in the success of learning programs. The purpose of this paper is to investigate how students perceive the environment, quality, and services they are offered at a Turkish university and how satisfied they are with them. The analysis utilized structured questionnaire and use SPSS for determining correlation among different factors of satisfaction. Also it applied step wise multiple regression to manifest the degree of factors that satisfied international students of Turkish universities. The study concentrated on the insight into how international students perceive and experienced about environment, quality and services they offered and how they satisfied are. The research consider eight factors as satisfied with academic and education quality, image and prestige of the university, administrative support, future career and retention reason, personal influence, financial and economic consideration, and environment and safety. Among the factors five factors as students self preparation, academic and education quality, administrative and staff support, personal influence, and environment and safety had found significant from the analysis. The findings are expected to provide useful guidelines to the academic institution while improving students satisfaction.

Keywords

• student satisfaction
• education quality
• self preparation