A medical service in the HR quality management system

Abstract

The paper discusses the influence of a conceptually new approach to a medical service’s definition on preservation, reproduction and development of human resources. Methodologically the study relies on the evolution of Human Resources Management concepts. The main research methods include analyzing the approaches to establishing the place and role of a human in national economy, examining the correlation between the concepts of medical care and a medical service and juxtaposing the experience of different nations in the healthcare system organization. The authors find that the most remarkable transformations occurred in the periods between industrial revolutions: from perceiving a human as a tool to treating an individual as one of the major driving forces of economic development. The research results show that human is viewed not only as an object of the healthcare system, but also as its main subject (formation of demand, control, result evaluation). The paper proposes a brand-new method for organizing the Russian healthcare system that deals with a medical service as a strictly individualized set of measures designed to identify, form and satisfy patients’ demand for lifetime healthcare services. The study underlines that industrialized countries already practice the individualized approach to treatment. It demonstrates that there is a correlation between the level of healthcare as a systemically important element of HR management and the main macroeconomic indicators. This fact predetermines how citizens’ health and public healthcare affect economic development at large and its individual industries in particular, as well as the impact of economy on people’s physical wellbeing.

Keywords

• human resources
• human resources management
• human resources quality
• medical services market
• innovation economy
• labour productivity
• macroeconomic indicators