Quality Management System to Improve Processes from a Prospective Approach

Abstract

Abstract In this study, the processes utilized in cattle slaughter line in the Riobamba municipal slaughterhouse were studied to develop a Quality Management System that improves and optimizes them. The study was based on the application of sections 6, 8, 9, and 10 of ISO 9001. First, a diagnostic evaluation was carried out using an unstructured observation and document verification. Emphasis was drawn on risks, as a fundamental part of the system, using a risk matrix based on the Australian model – the one that conceptualizes risk also identifies it and looks for alternatives or possible actions to minimize it, or at best eliminate it. Once the investigation was carried out, a quality manual was prepared for the bovine slaughter line, which included sheets and instructions, which, when applied correctly, will serve to improve the processes. Through a prospective software, the effectiveness and efficiency of the designed Quality Management System were determined, which is based on the use of a double-entry matrix, establishing the variables to maintain the stability of the system, and demonstrating that the design of the Elaborated QMS is > 95% effective. The Chi-square test was used to evaluate the hypothesis and its dependent variable, the Quality Management System, whose critical value was 14.51 – a value greater than the critical value of 9.4877 – determined the acceptance of the alternative hypothesis.

Keywords

• management system, quality, risk, bovine slaughter.