Model for self-assessment of an organization’s ability to achieve sustained success

Abstract

This paper aims to present a model for self-assessment to review the extent to which the organization has adopted the concepts described in ISO 9004:2018 international standard. The self-assessment is used to identify improvement and innovation opportunities, to set priorities and establish action plans, with the objective of sustained success. The output of self-assessment will show strengths and weaknesses, the related risks and opportunities for improvement, the maturity level of the organization and, if repeated, the organization’s progress over time.

Keywords

• self-assessment
• maturity level
• quality management system