Impact factors on work performance: A study on adaptability to telework during COVID-19 pandemic

Abstract

Purpose: to examine company and work-related factors that impact employee’s adjustment to telework imposed by COVID-19 pandemic and its effect on work performance. Methodology: PLS technique with a sample of 374 employees measured the impact of work performance during COVID-19 pandemic. Findings: Results suggest that firm-related factors such as management support and training culture have a positive influence on job-related aspects such as management affirmation, personal competence, communication tasks and work autonomy. Implications: To provide businesses with information on the factors that enable them to support employees through effective communication of tasks and expectations regarding their job performance. Originality: An innovative model is introduced to illustrate the applicability of the Labor Adjustment Theory highlighting the company and work-related factors that facilitate the adaptability of employees to achieve better work performance in disruptive environments.

Keywords

• adaptability
• telework
• job performance
• covid-19