Is there a Need for Agent-based Modelling and Simulation in Business Process Management?

Abstract

Background and Purpose: Agent-based modelling and simulation (ABS) is growing in many areas like, e.g., management, social and computer sciences. However, the similar trend does not seem to occur within the field of business process management (BPM), even though simulation approaches like discrete event simulation or system dynamics are well established and widely used. Thus, in our paper we investigate the advantages and disadvantages of agent-based modelling and simulation in the field of BPM in simulation experiments.

Keywords

• Agent-based modelling and simulation
• business processes
• business process management
• process mining